REI Repair Services

REI is pleased to announce our partnership with Rainy Pass Repair, Inc. Rainy Pass Repair, Inc. is the largest outdoor repair facility in the USA. For nearly twenty years Rainy Pass Repair, Inc. has been providing quality repair, alteration and cleaning services for retailers, manufacturers, and consumers throughout North America. As an authorized Gore-Tex fabric repair facility, Rainy Pass Repair, Inc. offers quality workmanship and efficient service for outdoor clothing and equipment. So that REI may find solutions to your problems, Rainy Pass Repair, Inc. welcomes all calls and e-mails concerning any fabric repair related questions. REI also offers repair services for a wide range of non-fabric items (Rainy Pass Repairs, Inc. does not handle these). Additionally, many REI stores nationwide offer full-service ski/board and bike shops.

How to Ship an Item for Repair to Rainy Pass Repair, Inc.

Rainy Pass Repair, Inc. is located in Seattle, WA. Items can be shipped to them from anywhere. Here's the process:

  1. Contact Rainy Pass Repair, Inc. for a free estimate.
  2. Please complete their online repair form.
  3. Follow their online shipping instructions and include:
    • Your REI member number.
  4. Send only the item needing repair. For instance, remove tent poles, stuff sacks or pack stays.
  5. Launder any garment or sleeping bag before shipping item for repair. A cleaning charge is added for dirty items submitted for repair.
  6. Plan for 7 days of shop time for repairs.
  7. Send the item, your paperwork, and payment to Rainy Pass Repair Inc:
    • Rainy Pass Repair, Inc.
    • 4415 Stone Way North
    • Seattle, Washington 98103
  8. Questions?
    • Call: (888) Rip-Stop or (206) 523-8135
    • e-mail: repair@rainypass.com
    • for estimate e-mail: estimate@rainypass.com

Store Locator

Use our store locator to find the REI bike shop nearest you.

More Repair Services Links

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